Refund and Cancellation Policy
Effective Date: November 22, 2025 | Last Updated: November 22, 2025
Our Commitment: We want you to be satisfied with MTC Maker. This policy outlines our refund and cancellation terms.
1. Subscription Overview
Monthly Subscription: ₹149/month
- Billing: Monthly, billed in advance
- Auto-Renewal: Automatically renews unless cancelled
- Payment: PayU Payment Gateway (Credit/Debit Card, UPI, Net Banking)
What's Included:
- Unlimited MTC generation
- Access to 269+ material grades database
- Custom company branding
- MTC archive and search
- Email support
2. 7-Day Money-Back Guarantee
✅ Full Refund Within 7 Days
For first-time subscribers only. Request within 7 days of initial payment for a full refund.
How to Request Refund:
- Email: metrologyinstruments5@yahoo.com
- Subject: "Refund Request - [Your Email]"
- Include reason (optional)
Processing:
- Approved within 48 hours
- Refund credited to original payment method in 5-7 business days
- Full ₹149 refund (minus payment gateway charges if applicable)
3. Cancellation Policy
How to Cancel:
Method 1: Account Settings
- Log in to your account
- Go to "Subscription" or "Billing"
- Click "Cancel Subscription"
- Confirm cancellation
Method 2: Email
- Email: metrologyinstruments5@yahoo.com
- Include account email and reason
- Processed within 24 hours
When Cancellation Takes Effect:
- Effective at END of current billing period
- You retain access until paid period expires
- No prorated refunds for unused days
4. Refund Policy Summary
| Situation |
Refund Available? |
Timeframe |
| Within 7 days of first payment |
✅ Yes (Full Refund) |
7 days |
| After 7 days |
❌ No |
N/A |
| Cancel mid-month |
❌ No prorated refund |
Access until period ends |
| Service discontinuation by us |
✅ Yes (Prorated) |
30 days notice |
| Billing error |
✅ Yes |
Anytime |
| Unauthorized charge |
✅ Yes |
Anytime |
5. No Refunds After 7 Days
No refunds for subscriptions older than 7 days, except in exceptional circumstances:
- Service unavailable for extended period (> 48 hours)
- Billing error or duplicate charge
- Unauthorized charge on your account
6. Auto-Renewal
Subscriptions automatically renew each month unless you cancel:
- Renewal reminder sent 3 days before renewal
- Payment receipt sent after renewal
- Cancel anytime before renewal date to avoid next charge
7. Failed Payments
If payment fails:
- Email notification sent immediately
- 3 days to update payment method
- Account suspended if payment not received
- Account terminated after 7 days
8. Chargebacks
⚠️ Please contact us before initiating a chargeback.
If you initiate a chargeback:
- Account immediately suspended
- Access to all data revoked
- May pursue recovery of funds and damages
- Account may be permanently banned
9. Data After Cancellation
Before cancelling, download your MTCs:
- Active account data retained for 30 days
- After 30 days, data permanently deleted
- Backups purged within 90 days
10. Contact for Refunds
📧 Contact Support
Subject: "Refund Request" or "Cancellation Request"
Response Time: Within 48 hours (business days)
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